Frequently Asked Questions

How do I find the right size for me?

To find the perfect size, please refer to our size guide available on each product page. The size guide provides detailed measurements for each size, helping you choose the best fit based on your body measurements. We recommend measuring yourself and comparing your measurements with the chart to ensure the most comfortable and flattering fit. Please keep in mind that our products are made to provide a tight and modelling fit. If you are between sizes or need further assistance, feel free to contact our customer support team, and we'll be happy to help!

How should I care for and wash my Lunafit?

To keep your Lunafit looking and performing its best, we recommend the following care instructions:

  • Wash in cold water: Use cold water on a gentle cycle to preserve the fabric's elasticity and prevent shrinking.
  • Use mild detergent: Avoid bleach and fabric softeners, as they can break down the performance fabrics and reduce their durability.
  • Wash similar colors together: To prevent color bleeding, wash dark and light colors separately.
  • Avoid the dryer: Air dry your Lunafit to maintain its shape, color, and fit. If using a dryer, choose a low heat setting.
  • Do not iron or dry clean: High heat can damage the technical fabrics, so it's best to avoid ironing or dry cleaning.

You can also find the washing instructions on each product page.

How can I contact customer service?

You have several ways to reach our customer service team:

  • Contact Page: Visit our Contact page and fill out the contact form with your details and questions. We’ll get back to you as soon as possible.
  • Live Chat: Use the live chat support bubble on our website for real-time assistance with any questions or concerns.
  • Social Media: You can also reach out to us through our social media channels, such as Instagram. Just send us a direct message, and we'll be happy to help!

We’re here to assist you in whichever way is most convenient for you!

What is your return and exchange policy?

We offer free returns and exchanges within 14 calendar days of receiving your order. If you’re not completely satisfied with your purchase or need a different size or style, you can initiate a return or exchange by contacting us through any of the following methods: our contact form, live chat support, or social media channels.

Please ensure that the items are unworn, unwashed, and in their original condition. Once we receive and inspect the returned items, we will process your exchange or refund promptly.

Feel free to reach out to us if you have any questions or need further assistance with your return or exchange!

Can I change or cancel my order after it has been placed?

Yes, you can change or cancel your order after it has been placed. To do so, please contact us as soon as possible through any of the following methods: our contact form, live chat support, or social media channels.

We’ll do our best to accommodate your request before the order is processed and shipped. If the order has already been dispatched, you may still return or exchange the items once you receive them.

If you have any questions or need further assistance, feel free to reach out!

Do you collaborate with influencers or brand ambassadors?

Yes, we do! We love collaborating with influencers and brand ambassadors who share our passion for athleisure and empowering women. If you’re interested in partnering with us, please send us a message on Instagram with your details, and we’ll be happy to discuss potential collaboration opportunities.

We look forward to connecting with you!

Are your clothes suitable for high-impact activities like running or HIIT?

Yes, our clothes are designed to be versatile and suitable for a range of activities, including high-impact workouts like running and HIIT. Our pieces are crafted from high-performance fabrics that provide support, breathability, and flexibility, ensuring you stay comfortable and confident during intense exercise.

How long does it take for my order to arrive after placing an order?

Once your order is placed, it typically takes between 3-5 working days for it to arrive. Please note that delivery times may vary based on your location and any potential shipping delays.

You’ll receive a confirmation email with tracking details once your order has been shipped, so you can stay updated on its progress. If you have any questions or need further assistance, feel free to reach out to us!