Refund policy
Thank you for shopping at Lunafit Sportswear SRL. We hope you are delighted with your purchase. If for any reason you are not entirely satisfied with your order, we're here to help.
Free Refunds
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Your item must be in the original packaging, and you must provide proof of purchase.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service department at lunafit.ro/pages/contact within 14 days of receiving your order.
- Provide your order number and the reason for the return.
- Our customer service team will provide you with a return authorization and further instructions on how to return the item.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at lunafitromania@gmail.com. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our return policy, please contact us at lunafitromania@gmail.com.
Changes to the Return Policy
Lunafit Sportswear SRL reserves the right to modify or replace this return policy at any time. Any changes will be effective immediately upon posting the updated policy on the website.
By making a purchase from Lunafit Sportswear SRL, you acknowledge that you have read, understood, and agree to the terms of this return policy.
Last updated: 06 June 2024